WANRUKEMP
Holga & Watercolor

terms & conditions

 

 

SHIPPING

NORTH AMERICA:  free.

INTERNATIONAL: $23.00 USD per order.  

No additional fee for each physical item in the order. 

All originals and internatinal orders are insured and shipped with a tracking number. If you require an large original artwork shipped outside of North America, it will be billed separately depending on your location. 

All orders are shipped via Canada Post, except the large prints. For expedited shipping options or any other concerns, please contact me.

 

STORE CURRENCY

US dollar (USD)

PRODUCTS

All originals are using artist level materials. Paintings will last for centuries as long as they are framed or stored properly.

All cards and prints (except the large prints) are using: Acid- free cotton rag paper and Canon Pigment Based LUCIA PRO Ink. Which means prints can last approx. 200 years in the photo album, 80-years on display behind glass (light fastness) and 50-years without the glass (gas fastness). They are all printed in my studio, hand-cut and personally signed by me. Please note that colours may vary slightly because monitors are calibrated differently.

 

PACKAGING

It's important for me to be eco-friendly. I use recycled packaging as much as possible. All the clear covers are compostable. 

Each painting is signed individually by 2B pencil, and carefully packaged in a rigid flat-mailer or a tube depending on size.

Please allow 1-3 working days for processing. You will receive an email confirmation when goods are shipped. For expedited shipping options or any other concerns, please contact me.

 

EXCHANGES & REFUNDS

If you are not fully satisfied with your order, I am happy to provide you with a refund or exchange.

Returns must be made within 10 days of receiving your order or 14 days if you are in Europe, be unused and include all original packaging. 

I suggest using a tracking number and taking out insurance on your return(s) as I can not be responsible for lost package(s). Commissioned works, custom resized prints and sales are final. Full refunds are given if item(s) arrive damaged, otherwise — no returns or exchanges.

All shipping and handling costs are non-refundable, unless item(s) arrive damaged.

If your item is damaged upon receiving it, please save the packaging and contact me with a clear photo of the product immediately. I will be more than happy to issue you a full refund or re-send your item. 

If you have any other concerns or questions, please feel free to contact me anytime.

 

COPYRIGHT

Please note that I retain all rights to all my artwork, including previously sold and commissioned original paintings. I retain the right to make reproductions of any and all artwork. Artwork purchased may not be copied, printed, reproduced and/or distributed by any method, for any reason without written permission from the artist. If you have any other concerns or questions, please feel free to contact me anytime.

 

PRIVACY

WANRUKEMP.COM takes your privacy seriously. I will not sell, trade, or rent your information to anyone. When you place an order, I use your name, email address, phone number, billing address, shipping address, and credit card number to fulfill the order and only to communicate with you about my artwork. I do not store your credit card details. To process your payment, you will be transferred to my credit card processing merchant service provided by Stripe.