WANRU KEMP
Holga & Watercolor

Terms & conditions

 

 

SHIPPING

CANADA, US :  free.

INTERNATIONAL: 12.00 USD per order.

No additional handle fee for each physical item in the order.

All originals orders are insured and shipped with a tracking number. If you require a large original artwork, it will be billed separately depending on your location. 

Frames can be shipped but I don’t recommend because the glass is on the list of non-insurable contents( Canada Post link).

All orders ( except the 61x91cm prints ) are shipped via Canada Post. For expedited shipping options or any other concerns, please contact me.

*61x91 cm prints are printed in the US and Europe. Shipped with a tracking number. Note: Taxes might apply depending on where you live.

 

STORE CURRENCY

US dollar (USD)


PRODUCTS

All originals are using artist level materials. Original paintings will last for centuries as long as they are framed or stored properly.

All cards and prints ( except the 61x91cm prints ) are using: Acid- free cotton rag paper and Canon Pigment Based LUCIA PRO Ink. Which means prints can last approx. 200 years in the photo album, 80-years on display behind glass (light fastness) and 50-years without the glass ( gas fastness ). They are all printed in my studio, hand-cut and personally signed by me. Please note that colours may vary slightly because monitors are calibrated differently.

 

FRAMES  

The frames in the listings are for display only. They don’t have any glass, so I can give you some clear shots of what my artwork looks in the frames.

Most of my paintings and prints are standard sizes, and there is a huge variety of ready-made frames will fit from new to vintage. I always recommend going with what you love when making a choice. I created an 'Art on the wall ' Pinterest board that might give you some interesting ideas of displaying art, or you can always contact me for a help (:

If you would like to order the frames in my photos, please contact me. But also keep in mind that the glass is on the list of non-insurable contents( Canada Post link ).

If you have a beautiful frame is waiting for new art. I admire you! That is a very environmentally friendly idea! I have 'Custom Resizing Service' might can support you on this.

PACKAGING

It's important for me to be eco-friendly. I use recycled packaging as much as possible. All the clear covers for my cards are compostable. 

Each painting ( except the 61x91cm prints ) is signed individually by 2B pencil and carefully packaged in a rigid flat-mailer or a tube depending on size.

Please allow 1-3 working days for processing. You will receive an email confirmation when goods are shipped. For expedited shipping options or any other concerns, please contact me.

 

EXCHANGES & REFUNDS

If you are not fully satisfied with your order, I am happy to provide you with a refund or exchange.

Returns must be made within 10 days of receiving your order or 14 days if you are in Europe, be unused and include all original packaging. 

I suggest using a tracking number and taking out insurance on your return(s) as I can not be responsible for lost package(s). Commissioned works, custom resized prints and sales are final. Full refunds are given if an item(s) arrive damaged, otherwise — no returns or exchanges.

All shipping and handling costs are non-refundable unless item(s) arrive damaged.

If your item is damaged upon receiving it, please save the packaging and contact me with at least one clear photo of the product immediately. I will be more than happy to issue you a full refund or re-send your item(s). 

If you have any other concerns or questions, please feel free to contact me anytime.

 

COPYRIGHT

Please note that I retain all rights to all my artwork, including previously sold and commissioned original paintings. I retain the right to make reproductions of any and all artwork. All designs, images, illustrations and the like featured on this website are protected under Canadian and International Copyright Laws, artwork purchased may not be copied, printed, reproduced and/or distributed by any method, for any reason without written permission from the artist. If you wish to license any of my artwork or any other concerns or questions, please feel free to contact me.

 

PRIVACY

WANRUKEMP.COM takes your privacy seriously. I will not sell, trade, or rent your information to anyone. When you place an order, I use your name, email address, phone number, billing address, shipping address, and credit card number to fulfill the order and only to communicate with you about my artwork. I do not store your credit card details. To process your payment, you will be transferred to my credit card processing merchant service provided by Stripe.